What browser should I use to view www.twhcollectibles.com?
The TWH Collectibles website is best viewed with Firefox 2.0 and above, Internet Explorer 6 and above, Safari 2 and above. These browsers have been tested on our site and should allow you to view the site most of the time. However, please note that with all of the computer/browser combinations, there are sure to be some bugs. In particular, if you are using Internet Explorer on a Macintosh computer, please consider using Firefox or Safari.
Why do I sometimes get a message that the server is busy, unavailable or unable to locate the page when I try to log onto the TWH website?
The TWH website receives quite a bit of traffic, especially during the holiday season. We attempt to balance our traffic load, but sometimes the demand exceeds our capabilities. Please be assured we are doing our best to meet your needs. We thank you for your patience. If you receive a message about the server being unable to locate the DNS entry, please make sure you have typed in the correct website address and try again. If you continue to have difficulties, quit the browser, relaunch it and try the website address again.
How can I get additional feedback on my technical problem?
If the information provided here does not answer your particular question, please email webmaster@twhcollectibles.com. To help us determine the source of your problem, please provide the following information in your e-mail:
o The type of computer (PC or Macintosh)
o The operating system (Windows 98/NT/2000/Me/XP, Mac, Unix)
o The web browser (Internet Explorer, Safari, Firefox, AOL, etc.) including the browser version number (5.5, 6.0, etc.)
o Your Internet Service Provider
o The date of your visit to the website
o The specific error message you saw, if any
o A detailed description of what happened
o Your e-mail address or phone number, indicating a preference for how you would like to be contacted
Our friendly Customer Service representatives should be in touch with you within 48 hours. However, response times may vary depending on the volume of e-mail.
How do I search for a product on the TWH website?
You can use our product search function that is located on the top right to find an item. Enter a keyword, all or part of the product name and/or a product code. Press “enter” to see the search results. If you do not receive the results you expected, try searching by a one word description, such as “hat” or “bed”.
How can I participate in your affiliate program?
At this time, www.twhcollectibles.com does not participate in any affiliate programs.
How do I contact TWH Collectibles?
You can reach our staff in the following ways:
o Call us at 920.482.3141 (8am-5pm central standard time)
o Write to us at TWH Collectibles PO Box 7 Manitowoc, WI 54221
o E-mail us at info@twhcollectibles.com
